Our website is dedicated to providing a safe and secure platform for the sale of second-hand luxury goods. In order to maintain the highest standards of customer satisfaction, we have established a Refund Policy for second-hand luxury goods.
If a customer is not satisfied with their purchase of a second-hand luxury item, they may be eligible for a refund under the following conditions:
The item received is significantly different from the description provided by the seller;
The item is damaged or in a condition that was not disclosed by the seller;
The item is not authentic.
Customers seeking a refund must contact us within 7 days of receipt of the item and provide evidence of the issue with the item. Our team will review the claim and, if eligible, process a refund in a timely manner.
Please note that all refunds are subject to a thorough review process and may take up to 7 business days to complete. In order to protect the authenticity of the items sold on our platform, we may require additional information or documentation from the customer and/or the seller.
It is important for buyers to carefully review the description and condition of the item before making a purchase, and for sellers to accurately describe the item being sold. Our platform reserves the right to take appropriate action, including suspension or termination of a seller’s account, if a seller violates our Refund Policy.